I need you help please to have my money returned to me. I have talk to several of the reps and they were no help. I have spoken to supervisor Jesse and Summer and each was no help. I have asked each rep to pull the first call to see how she was unable to read the question correctly. I have been getting the run around every since. However I sent my ID and SS# with the lease. Then I was told my lease was not good enough. I called the verify the documents was received.
#Rushcard customer service number verification#
Then she attempted to do a verification on me and She was unable to read the question correctly for my understanding. I spoke with the representative and she walked me through different procedures trying to transfer my money to the other card. I immediately called customer service at 5:04 AM ET. After I noticed the deposit was place on a card I do not use nor have access to. I received a deposit from my tax return yesterday at Midnight. I am a single mother of three with my young is graduating in a couple of day. However when searching for a corporate number for Rush-card your profile pop up. when i rrecievit i will never deal with this company again. She said call back in two days to see if it was approved, I still have to wait another 5-7 buisness daysto have my card sent.
jAfter 1 hr she finally decided to request that it be accepted as proof of adress. I finally got a supervisor who was just as dumb.
#Rushcard customer service number drivers#
after three days I finally reached an indian woman who informed me that my drivers license with my adress on it was not acceptable. after 9 days and no card I began attempting to make contact again. Id faxed all info and waited I was told that it would be 5 -7 buisness days. I was told by a non english speeking rep that i had not used my card in a while so i would have to send in my change of adress, along with my license and social security card. After calling the customer service number on the card i finally got a response after 2 days of continuous calling. I was told through automation that this card could no longer be activated. I attempted to use my card after money was loaded on it. I've been with yall entirely to long but on that note I'm DONE with rush-card because of the unprofessional staff who works there. Soon as i say I'm about to contact the CEO so those are the people ya'll have working for y'all. Then the lady gave me a fake name not knowing that I already wrote her name down SMH. Now I'm trying to make sense with that one because I refuse to pay anything for my card. I told them that I still haven't not received my card and instead of them accommodating me they told me that I have to pay $30 to have my card expedited to me. So after the mail came today and no card I called them. Now it's the 8th day I still have not yet received me card. Now my card was sent out on the 22nd of May the guy told me it takes up to 5-7 business days to receive it. So I called them back to ask why was my card cancelled if i just asked them to let me remove my money first. The customer representative did it anyways so that left me without any money. However i asked them not to cancel my card until I removed my money from it. My card had been charged for something i didn't do. Dear Russell Simmons your banks rules and regulations SUCK you try living with your kids with no money and tell me how that feels. So since my card was skimmed and all my money taken from me illegally, I have to wait a total of 2 weeks to be reimbursed? Needless to say I’m closing the pre paid account and never placing another dime with them. all things that are horrible customer service. we are not in control, you can’t speak to the disputes department, unfortunately it’s out our hands, we can’t, we’re unable to, I’m sorry I can’t help. My children have stayed home unable to get them to school no gas no money. Meaning I’m left with absolutely no funds at all, I have been calling off work because I’m flat broke have no gas and way to get any. They close my card which I have direct deposit set up to, they tell me 5-7 business days for the card, ok I understand, then they say 10 business days for the provisional credit to be applied. I had an unauthorized transaction post to my account after using my card at speedway gas station, I used the outside swipe on a Friday, Sunday I had notifications that all my money was taken used at a Lowe’s in statesville wherever that is? Immediately I called was advised the card will be closed and credit will be applied, the process is ver ridiculous.
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